Support Services

DISCOVER MFI'S TURNKEY APPROACH



When contracting with MFI, a National Weather Service is not only buying software, it is also acquiring all the related services that will make its global meteorological project a success.

From preliminary studies to implementation,
MFI provides its customers with all the necessary expertise and support that will allow them to grasp all aspects of their project, whether they be technical, administrative, organizational, etc.




"As a turnkey service provider,
MFI goes beyond technical issues to tackle all aspects of a project."



A WIDE RANGE OF SUPPORT SERVICES



- CONSULTANCY:

on technical issues: MFI carries out a Design Study which lays out all technical specifications for the project based on the customer's needs and on-site surveys.
on organizational issues: implementing new systems goes along with new work methods. MFI assists its customers optimizing their organization and making the most of their new tools.
on communication issues: a modernizing project requires a real change management approach and needs adequate and specific communications in order to be accepted by all members of the organization.
on professional issues: MFI can rely on Météo-France's expertise in all fields of meteorology to provide its customers with consultancy on very specific topics related to their activities (for example early warning management, agro-meteorology, etc.)

- INTEGRATION:

Here lies MFI's core and unrivalled skill. Making sure that new systems integrate with each other and with existing equipment is crucial for the success of a meteorological project. MFI will make sure that the necessary IT infrastructure is available to host the new systems, that they take into consideration historical data and that all data flows run smoothly all along the meteorological process.

- TRAINING & CAPACITY BUILDING:

MFI
puts a strong emphasis on taking its customers to a higher level of skill and expertise. We offer extensive training programs for all our systems but also on other meteorological-related topics (forecasting, climatology, numerical weather prediction, observation network management, etc.), or more transversal skills (change management, crisis communication, marketing, etc.). MFI works in close relationship with Météo-France. Our customers can thereby benefit from the expertise of one of the most advanced National Meteorological Services in the world. Specific professional skills, work methods, organization, etc... Météo-France's experts are able to intervene on a wide range of topics and share their operational knowledge of how to run a national weather service on a daily basis.

- TECHNICAL ASSISTANCE & LONG-TERM SUPPORT:


Building strong and lasting relationships with all customers is a priority at MFI and we have come up with an extensive support offer. Once the guarantee period included in all contracts is over, we can provide our customers with a full range of further support services:
* technical assistance,
* monitoring of software and equipment implemented,
* additional training sessions, software upgrades, etc.

MFI
can also provide its customers with additional tailored data flows such as global models (atmospheric, marine, etc.), post-processed satellite imagery or even specific customized models run on demand by Météo-France.